Refund policy

We want you (and your pet!) to be delighted with your order. If something isn’t quite right, we’re here to help.

 

Change of Mind Returns

If you’ve changed your mind about your purchase, please contact us within 14 days of receiving your order.

To be eligible for a return:

* The item must be unused and in its original packaging.
* The item must be in a resalable condition.
* You must contact us before returning the item.

Please note:

* Customers are responsible for the cost of returning change-of-mind items.
* Original shipping charges are non-refundable unless required by law.
* We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

 

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or you’ve received the wrong product, please contact us within 14 days of delivery.

We’ll ask you to:

* Provide your order number.
* Send a photo showing the issue.

If the item is confirmed to be faulty, damaged, or incorrect:

* Every Tail will cover the cost of the return (where a return is required).
* You may be offered a replacement, refund, or other suitable resolution.

 

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow a few business days for your bank or card provider to process the refund.

 

Need Help?

Questions about a return or refund?

📧 hello@everytail.co.uk

We’re always happy to help.