FAQ
What are play personalities?
As a pet parent it became apparent very quickly that toys are often mass produced with profit in mind and not the pet. With two very different Bengal's under my tiny roof, I made it my mission to enrich their playtimes. This cost me hours and - quite possibly - thousands of pounds.
Every Tail was created to bridge that gap between trying to figure out what entices our furry (or scaly) babies by categorising their natural instincts into play personalities and handpicking toys that complement that play style.
How do I know my pet's play personality?
Take our quiz here
Or head to the home page and you'll find it on the main menu.
We'd love to hear the results if you'd like to share them with us. Let us know on Instagram using #EveryTail
Where do your toys come from?
We work with suppliers from all over the globe. Our priority is finding toys that enrich and enthral your pet in a way that complements their natural instincts and play personality. This has lead us on quests for toys (via the internet) all the way to the United States, the Czech Republic, China, Korea and to our neighbours in France.
How long will my order take to arrive?
We know the anticipation of waiting for a package - especially when it’s something you (and your pet) are excited about.
We partner with suppliers from around the world so we can offer collections that are thrilling, enriching, aesthetic and most importantly complement your pet's play style. Because of this, shipping times can vary from five working days to a couple of weeks (whilst some speciality products like The Enchantmint Ball can take up to three weeks), depending on the product and your location.
But we understand that fast shipping matters, and as we grow, we’re making it a top priority!
Where do you ship to?
The UK & US, currently, We're a UK based company and it was a no brainer to begin at home but we have (very) recently expanded to the US.
How much is the delivery cost?
Orders under £30 have a flat shipping rate of £3.99 and delivery on orders above £30 is free.
Can I return my toy if I change my mind?
Currently, we only accept returns for damaged or broken goods. However, as we grow, we will absolutely be able to accommodate changed mind returns, provided they are in their original condition.
What kinds of pets does Every Tail cater to?
We launched with our cat collection in February 2025 and our dog collection launched in April 2025.
The thought behind this was so we can give each animal our full attention when crafting play personalities and finding toys to complement those personalities. After dogs, we will be adding in Reptiles, Small Animals and Birds (our personal favourite).
Do you update your collections?
Yep. We incessantly scour the internet in search of exciting toys, puzzles and pet furniture.
Why does Every Tail believe in fair pricing?
Because as pet parents, we believe enrichment should be accessible to all pets. For us, fair pricing means setting costs that reflect the real value of a toy — the materials, the care it’s made with, and the joy it brings. We’ll never inflate prices just because something is popular or in high demand. It’s about honesty, transparency, and making sure playtime stays within reach for all.
Can I use the Every Tail Play Personality™ system for my own project or brand?
The Every Tail Play Personality™ framework — including our personality names, descriptions, and classifications — is our original system and legally protected. If you’re interested in using it for your own work, please reach out to discuss potential licensing: hello@everytail.co.uk
How can I get in touch with you?
- You can reach us through our contact page or drop us an email at hello@everytail.co.uk