FAQ

Play Personalities are our way of looking beyond species, age or breed and paying attention to how your pet naturally likes to interact with their world.

Some pets want to chase. Others would rather climb, investigate, forage, solve, stalk or simply take their time. The Every Tail Play Personality System® helps you understand those natural preferences so you can choose enrichment that feels more instinctive to them.

Start by watching what they already choose to do. The toys they return to, the way they explore a room, how they approach food and even the places they like to sleep can tell you a lot.

Our Play Personality Quiz is designed to help you piece those little behaviours together and discover the play style that sounds most like your pet.

And because animals are individuals, some pets may show traits from more than one Play Personality.

A little bit of everywhere. Every Tail is home to Local Finds and Global Finds, allowing us to curate interesting enrichment pieces from both close to home and further afield.

Our Global Finds can travel to you from places including France, China, Hong Kong and the US. Our Local Finds are already stocked here in the UK. They can include products designed or produced in places such as China, the US, Denmark, Australia, Portugal, and France alongside pieces designed and stocked right here at home.

Wherever we find them, everything is brought together and curated by Every Tail to enrich your pet's life.

Delivery times depend on the piece you’ve chosen and where it is travelling from.

Local Finds begin their journey from within the UK, while Global Finds have a little further to travel.

You’ll find the expected delivery timeframe on the individual product page before you order, and we’ll send tracking information once your parcel is on its way.

If your order contains several pieces, they may arrive separately.

It’s all about where your piece begins its journey to you.

Local Finds are already stocked in the UK, while Global Finds travel to you from further afield.

You’ll find the relevant delivery information on each product page before you order, so you can see what kind of journey your chosen piece will be making.

Because the pieces in one Every Tail order don’t always start their journey in the same place.

We curate products from different makers, suppliers and locations around the world. So if you order several pieces, one may already be stocked in the UK while another is travelling internationally.

Rather than holding your whole order back until everything can travel together, each piece can begin making its way to you as soon as it’s ready.

You’ll receive tracking updates for the different parcels in your order.

Sometimes.

International parcels can change courier once they reach the UK and begin the final part of their journey. When this happens, the original tracking may stop updating and a new local courier tracking number will take over.

If your tracking changes, we’ll send you another email with the new details, so you’ll know exactly where to keep an eye on your parcel.

It may take a little while for the first scan to appear after the handover.

Of course. If you’ve changed your mind about a purchase, please contact us within 14 days of receiving your order.

To be eligible for a return:

* The item must be unused and in its original packaging.
* The item must be in a resaleable condition.
* You must contact us before returning it.

For change-of-mind returns, customers are responsible for the cost of return postage. Original shipping charges are non-refundable unless required by law, and we recommend using a tracked postal service as we cannot be responsible for returns lost in transit.

If your item has arrived damaged, faulty or incorrect, please contact us within 14 days of delivery and we’ll help put things right.

You can find the full details in our Returns & Refunds Policy.

Every Tail is growing around the different ways animals experience enrichment.

You’ll currently find collections for cats, dogs, reptiles, small furries and birds, with pieces chosen around natural behaviours rather than simply filling shelves with more pet stuff.

Different species need very different things, which is exactly what makes building their worlds so interesting.

All the time.

Every Tail is a curated collection rather than a fixed catalogue. We’re always looking for new pieces, discovering makers and bringing in finds from both the UK and further afield.

Some pieces become long-term favourites. Others may only be around for a while.

If something earns its place here, there’s usually a reason.

The Every Tail Play Personality System® is proprietary to Every Tail and may not be copied, reproduced, adapted or used commercially without our written permission.

If you’d like to discuss using or referencing the system, please get in touch with us first.

We’re always happy to help.

If you have a question about a product, an order or anything else Every Tail, head to our Contact page and send us a message.

We’ll get back to you as soon as we can.