At Every Tail®, customer care isn’t a “department” — it’s me. I’m a one-woman team running this business, and every question, order, and message comes directly to me. That means when you get in touch, you’re not dealing with scripts or faceless systems. You’re talking to the person who chose the toy range, wrote the product descriptions, and pours care into every part of the brand.
I started Every Tail because I believe all animals — from dogs and cats to reptiles, small pets, and beyond — deserve enrichment and joy. And I carry that same belief into how I treat people. Behind every order is someone who loves their pet and wants the best for them. That matters to me, and I never take it lightly.
✨ Here’s what you can expect from me:
• 🐾 Real replies, written just for you
Every email or message I send is written with thought and care. No templates, no canned responses — just a genuine conversation.
• 💌 Thoughtful and timely responses
I might not be able to answer instantly, but I always do my best to reply as quickly as I can. More importantly, I’ll always give you an answer that feels human and helpful.
• 🦎 Every animal matters
Whether you share your home with a dog, a cat, a rabbit, or a reptile, I’ll always keep your pet’s unique needs in mind. Enrichment doesn’t belong only to the furry and the feathered — it belongs to them all.
• 🌍 Fairness and honesty at the heart
From pricing to returns, I believe in being straightforward. I’ll always aim to keep things simple, transparent, and fair.
Service rooted in care
Every Tail isn’t powered by scripts, systems, or teams of representatives. It’s powered by me, one woman who cares deeply about the animals you love — and about your experience as a customer.
When you reach out, you’re not “just” another order number. You’re part of the Every Tail community, and your pet — whatever species, size, or play style — is part of it too.
That’s the kind of service I want to stand for: thoughtful, personal, and rooted in genuine care.
